Delivery & Returns

At Zisty Home, we strive to provide you with a seamless experience, from ordering to receiving your products. Below, you'll find all the information regarding our delivery times, fees, and return policies.

🚚 Delivery

Areas served

• Metropolitan France 🇫🇷

• European Union 🇪🇺

• International 🌍 (some countries may be subject to restrictions or additional fees)

Average lead times

• France: 3 to 5 working days

• Europe: 5 to 10 working days

• International: 7 to 15 working days

Shipping costs

• France: €6.90 (free for purchases of €80 or more)

• Europe: automatically calculated according to destination and weight

• International: variables, specified at the time of payment

Partner carriers

DHL, Colissimo, Mondial Relay, depending on your choice at checkout.

🔄 Returns

Withdrawal period

You have 14 days from receipt of your order to return a product that does not suit you.

Terms

• The product must be unused, unwashed and in its original packaging.

• Personalized or food items are neither returned nor exchanged (except in the case of a proven defect).

Procedure

1. Contact us via the contact page, indicating your order number.

2. Pack the product carefully.

3. Send it to the address that will be communicated to you.

Refund

• Made within 5 to 10 working days after receipt and verification of the return.

• Refunds will be made via the original payment method.

✨ Your satisfaction is our priority. If you have any questions regarding delivery or returns, our team is here to help.